These Terms & Conditions outline the rules and regulations governing the use of our website and flower delivery services in Cambridge Heath and the surrounding areas. By placing an order for flower delivery with us, you agree to these terms and enter into a legally binding agreement. Please read them carefully before making a purchase. If you do not agree with any of these terms, please do not use our website or services.
We provide online flower delivery services for customers located in Cambridge Heath and its neighbouring areas. Our service enables you to browse, select, purchase, and arrange flower deliveries for designated addresses within our delivery zone. These Terms & Conditions apply to all purchases made through our website and relate exclusively to flower delivery in Cambridge Heath and the areas we serve.
Our order process is designed to be clear and straightforward. The typical steps are outlined below:
All orders for flower delivery Cambridge Heath are subject to our acceptance and product availability. In the event an item becomes unavailable, we reserve the right to contact you and offer an alternative or a full refund.
A successful flower delivery order in Cambridge Heath requires payment in full at the time of ordering. Payment details must be entered accurately and securely via our website’s payment gateway. Accepted payment methods will be displayed at the time of purchase and may include credit cards, debit cards, and selected digital payment options. We do not accept cash on delivery. By submitting your payment information, you confirm that the details provided are correct and that you are authorised to use the payment method.
In the event of a declined transaction or failed payment, your order will not be processed or delivered. If you encounter issues with payment, please check your details or use an alternative method.
We strive to deliver fresh flowers promptly to all Cambridge Heath addresses and surrounding areas as specified on our website. Delivery will be made on your chosen date, subject to availability and circumstances beyond our control (such as adverse weather, road closures, or force majeure events). While we make every effort to deliver within stipulated timeframes, we cannot guarantee exact delivery times due to factors outside our influence.
It is your responsibility to provide a correct and complete delivery address, including postcode, recipient details, and any relevant instructions. Missed deliveries resulting from incorrect information or recipient unavailability may be subject to additional charges, and re-delivery is not guaranteed.
You may cancel or amend your order for flower delivery in Cambridge Heath within a specified timeframe, typically up to 24 hours before the scheduled delivery date. To request a cancellation or modification, contact us as soon as possible outlining your reference number and the details to be changed or cancelled. Cancellations made after flowers have been prepared or dispatched may not be eligible for refunds, in line with the perishable nature of floral products.
If you wish to modify the delivery details, such as the address or message, please notify us promptly. We will endeavour to accommodate changes but cannot guarantee amendments made at short notice or after dispatch.
In circumstances where we must cancel your order (such as due to stock unavailability or situations beyond our control), we will notify you promptly and issue a full refund to your original payment method.
We are committed to delivering fresh, high-quality flowers throughout Cambridge Heath and the local area. If, upon delivery, the flowers appear to be damaged, wilted, or not as described, you must notify us within 24 hours of receipt. Requests received after this period may not be eligible for return or refund due to the perishable nature of the products.
Upon confirmation of an issue, we may request supporting evidence (such as photographs) and reserve the right to collect the product for inspection. If the claim is justified, we will offer a replacement or a full/partial refund as deemed appropriate.
Please note that individual preferences regarding flower arrangements or minor seasonal substitutions do not constitute grounds for return or refund, unless the product differs significantly from the description provided.
To ensure timely flower delivery across Cambridge Heath, it may occasionally be necessary to substitute certain flowers or packaging materials due to seasonal availability or supply constraints. Any substitutions will be of equal or greater value, and we will strive to maintain the overall aesthetic and style of your chosen arrangement. Significant changes, where required, will be communicated prior to delivery.
You agree to use our website responsibly and only for the purpose of arranging flower delivery in Cambridge Heath and the surrounding areas. You must not misuse the website by introducing viruses, attempting unauthorised access, or interfering with network security. We make reasonable efforts to maintain the website’s availability but cannot guarantee uninterrupted performance or error-free operation.
All content, photographs, product designs, and materials on our website are our intellectual property, or that of our licensors. You may not reproduce, distribute, or use them for any purpose without our explicit permission.
We are committed to providing a reliable flower delivery service throughout Cambridge Heath. However, to the maximum extent allowed by law:
Nothing in these Terms limits our liability for death or personal injury resulting from our negligence or fraud.
Your privacy is important to us. Any personal information you provide during the order process for flower delivery Cambridge Heath will be processed in accordance with applicable data protection laws and our stated privacy policy. We will only use your data to process your order, arrange delivery, and provide customer service. We do not sell or share personal details with third parties, except as necessary to fulfil your order.
We reserve the right to revise these Terms & Conditions at any time to reflect changes in legislation or our business practices. The latest version will always be available on our website. Continued use of our website and services following alterations signifies your acceptance of the updated terms. Please review them frequently to remain informed.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or related to these terms or our flower delivery services in Cambridge Heath will fall under the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding your order, these Terms & Conditions, or our flower delivery services in Cambridge Heath and the surrounding areas, please use the online contact form on our website. All communications must be in English. Our customer support team will respond as promptly as possible during business hours.
These Terms & Conditions constitute the entire agreement between you and us regarding your use of our website and flower delivery services in Cambridge Heath. If any provision is deemed invalid or unenforceable, the remaining terms will remain in full force and effect. Our failure to enforce any right or provision will not be deemed a waiver of such rights.
Note: These Terms & Conditions apply to all customers ordering flower delivery in Cambridge Heath and the surrounding areas. By completing your purchase, you acknowledge and accept all the stated terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cambridge Heath, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cambridge Heath.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
