At Flower Delivery Cambridge Heath, our passion is delivering only the finest, freshest flowers to the vibrant homes and businesses of Cambridge Heath and the surrounding area. As your trusted local florist, we stand firmly behind a fresh flower guarantee for every bouquet and arrangement, ensuring a delightful floral experience with every delivery.
We take every precaution to ensure your flowers arrive in perfect condition. However, if your order arrives with visible damage or does not meet your expectations of quality, please let us know as soon as possible. For claims regarding damaged or substandard flowers, please contact us with a description and photograph of the issue within 24 hours of receiving your delivery. This allows us to resolve matters promptly and maintain our high standards of service.
Your satisfaction is our priority, and we guarantee that our flowers will arrive freshly cut and vibrant. Under normal conditions and with appropriate care, our bouquets should remain fresh for a minimum of five (5) days from the date of delivery. Should your flowers wilt significantly or not last within this window, please contact us promptly so we can remedy the situation.
If your flowers are damaged upon arrival, or you believe that their quality does not match our guarantee, you have the following options:
Requests for refunds or replacements must be submitted within 48 hours of the original delivery. Proof of damage or quality issues, such as photographs, may be requested to help us process your claim efficiently.
Your experience matters deeply to us. If you have any complaints or are dissatisfied for any reason, please contact our team as soon as possible and provide all relevant details, including your order number and the nature of the issue. We take every complaint seriously and pledge to thoroughly investigate and respond within 1-2 working days.
We believe in open communication and transparent service. Our aim is always to resolve issues to your satisfaction, whether that means providing a replacement bouquet, issuing a refund, or taking steps to prevent a recurrence in the future.
As a dedicated Cambridge Heath florist, we are committed to serving our neighbours with pride and care. Households and businesses throughout Cambridge Heath choose us for our unwavering quality standards and our personal commitment to each order. Thank you for choosing Flower Delivery Cambridge Heath – we value your trust and continue to aim for excellence in every arrangement we deliver.
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